Refund policy

Returns

To be eligible for a return, your shoes must be returned within 30 days of delivery, in perfect condition, unworn and unused, in their original dust bag. We recommend trying on your shoes at home on a clean, carpeted surface to avoid any unnecessary scuffing or wear.

To start a return, contact us at hello@gavifriulane.com.

If your return is accepted, we'll email you a prepaid return shipping label — free of charge. Items sent back without first requesting a return will not be accepted.

Exchanges

The easiest way to get a different size or color is to return your item and place a new order once your return is accepted. We'll cover standard shipping on your new order.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since your return was approved, please contact us at hello@gavifriulane.com.

Damages

Please inspect your order upon receipt and contact us immediately if your shoes are defective or damaged or if you received the wrong item. Please email hello@gavifriulane.com and include pictures so that we can evaluate the issue and coordinate further.